Utilities are something consumers often don’t think about or interact with until their service is interrupted. At that point, their need for help is urgent. In widespread outages, utilities are
Continue ReadingLeveraging Conversational AI to Automate Customer Service in the Utilities Sector
How banks and financial institutions deal with customers underwent a seismic shift, with customers demanding remote service and branches, and physical locations giving way to selfservice kiosks and automated systems.
Continue ReadingRevolutionizing the Finance and Banking Industry With Conversational AI
Information technology (IT) is critical to company operations across almost all industries. The intersection of computer devices with technology and connectivity is the backbone of communication and commerce. IT and
Continue ReadingTransforming IT Service Desk Through Conversational AI and Intelligent Automation
The travel and hospitality verticals took a beating during the pandemic, but are slowly rallying. In a post-COVID-19 world, contactless service is becoming the accepted norm, and travelers are lining
The telecommunications vertical can experience some of the heaviest customer churn rates of any industry, and can struggle with customer perception of both the quality of services they provide and
The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened expectations. There is a renewed interest in enhancing buyer experience by accommodating dynamic
Continue ReadingConversational AI for Consumer Goods: Embracing A New Era of Customer Experience
The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is continually streaming toward insurer databases, helping them make decisions faster and
L’informatique joue un rôle de plus en plus stratégique à mesure que les entreprises font évoluer leurs piles technologiques pour prendre en charge un plus large éventail de contenus tout
Continue ReadingInformatique, Rencontrez votre nouveau partenaire, Contenu
Bienvenue dans Livrer du contenu personnalisé pour les nuls, Adobe Special Edition. Ce livre vous montre comment construire une base numérique pour offrir des expériences personnalisées à grande échelle. Ce
Continue ReadingFournir du contenu personnalise pour les nuls
Un repas incroyable ne nécessite pas beaucoup d’ingrédients de fantaisie. Parfois, des produits frais de la ferme avec juste la bonne quantité d’assaisonnement peuvent être plus délicieux qu’un plat compliqué.