Information technology (IT) is critical to company operations across almost all industries. The intersection of computer devices with technology and connectivity is the backbone of communication and commerce.
IT and related verticals are increasingly benefitting from the latest in artificial intelligence (AI). Customer-centric IT companies can leverage AI to create smart self-service options that make it easy for users to obtain answers and find solutions.
Finding ways to do things better has not been enough. They also had to be done cheaper and faster. For all these reasons, automation technology has been much hyped in recent years. Some might say overhyped as it has not completely delivered on its promises. At least, not yet.
Today, it is becoming a very different story.