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Cancellations, delays, diversions – commercial aviation moves to the constant beat of irregular operations (IROPS) and other disruptions. Whether caused by inclement weather, strike action, natural disasters, maintenance or an
For many years, airline and hotel loyalty programs have catered to an older audience. The bread and butter of these loyalty programs has always been the 45+ year-old business traveler.
Continue readingA practical guide for Loyalty Programs to appeal to Millennials and Gen Zs
Travel credits are not new, but airlines have not invested in great solutions for managing them — internally for themselves or for the sake of their customers. Historically, small volumes
Continue readingTransforming travel credits management for passengers and airlines
The COVID-19 pandemic not only dramatically limited travel but also caused permanent shifts in traveler behavior, forever changing “business as usual” for airlines. No touchpoints with travelers have changed more
Continue readingDeploying next-generation airline loyalty programs
As the COVID-19 crisis continues, airline loyalty programs have become a survival lifeline for airlines. These programs continue to generate non-travel related revenue, retain cash, and function as debt collateral.
How can airline loyalty programs increase their currency value? With so many loyalty programs competing to betop of wallet, a strategic approach to creating a valuable currency is critical. Currency
Continue readingFour low or no-cost ways to improve the value of airline loyalty currencies
Loyalty programs stepped up during the pandemic, revealing the revenue generation potential they represent for airlines. Major carriers worldwide tapped into this potential by selling miles to third parties and
Continue readingFive steps to accelerate member acquisition for airline loyalty programs
As an airline loyalty strategist, your information technology (IT) priorities are likely simple: It needs to work effectively, as your needs arise. Your priorities may not go much further than
Continue readingFive ways a flexible cloud platform drives business success for loyalty leaders
A recent report found that airline loyalty programs worldwide are composed of 288 million active members, collectively earning around 3.5 trillion points per year . For the top ten airline
Continue readingAdvanced Loyalty Fraud Detection Using Machine Learning