Managing services successfully can sometimes feel like competing in the Formula 1, driving blindfolded at high speed. It might seem like you’re in the race and getting somewhere fast, but are you ahead of the competition? Are you heading for another win? Or are you about to get thrown off by a chicane you didn’t see coming?
When you’re in the hot seat, service management is full on. Bookings are flying in and customers are wanting things done now. But when you’re using spreadsheets and manual processes, you don’t have visibility of your field staff, whether they’re on their way to the next job or how much more bandwidth they have. As those bookings keep racing in, your business can struggle to meet the demand. Sound familiar?