CX predictions for 2022: In conversation with guest Forrester

CX predictions for 2022: In conversation with guest Forrester

What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands?

Hear Forsta’s VP of CX Consulting Chris Brown , and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions for customer and employee experiences. This webinar will touch on ways that companies can identify and act on relevant insights to satisfy and improve customer and employee experiences.

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