At Omada, we change mindsets to change health by partnering with our care teams to discover the behavior change techniques that lead to optimal care pathways for members across our diabetes, diabetes prevention, hypertension, and musculoskeletal programs. Our data-driven integrated virtual clinic is run by humans, for humans, and we’re always looking for ways to improve how we treat people through continuous learning and innovation. To help ensure our health coaches are sharing their full knowledge gained from their interactions with members, we created an internal decision support system called Coach Plays. We chose Confluent and ksqlDB to power this system because we needed to be able to drive real-time decisions from real-time events in the member journey, to contextualize moments in the member journey, and to guide our health coaches to promote behavior and mindset changes at scale.
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