An ongoing labor shortage continues to impact many restaurants, while consumer demand for a high level of service continues. And 91% of operators say their total food costs (as a percent of sales) are higher than they were prior to the COVID-19 outbreak (Source: Restaurant.org). One of the most innovative automation solutions that is being adopted by many restaurants to solve these problems is voice AI. Voice AI platforms ensure all orders from phone calls, drive-thrus, kiosks, and tableside devices are taken quickly and accurately to help drive greater sales. And the latest platforms understand complex and compound- order requests, so customers can speak naturally and conversationally.
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