There’s something new happening in the group and voluntary employee benefits industry. Benefits insurerers now are focusing on technology that makes it easier for clients and group members to do business with them. Consumer technology, in all its forms, is shaping peoples’ expectations for when and how they communicate and do business. These evolving expectations are prompting benefits insurers to reconsider their business models as well as their technology investments. You can see insurers adopt this outside-in perspective as they consider how to engage their client and members, as they launch new lines of business, and join digital insurance ecosystems.
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