This eBook will discuss three individual technology capabilities: delivering a digital workplace, delivering IT services flexibly, and innovating with data to unlock value. Furthermore, the eBook will show how we assessed organizations’ ability to accelerate (rated as achieving Stage 3 maturity), evaluate (rated as achieving Stage 2 maturity), or react (rated as achieving Stage 1 maturity) across each technology initiative.
However, this research sought to understand if organizations successfully advancing all of these initiatives in parallel are enjoying a competitive edge relative to their peers. To assess this hypothesis, ESG developed a segmentation model driven by an organization’s progress across all three components. Organizations earned three maturity points for each technology capability they are accelerating, two points for each technology area they are evaluating, and just one aggregate maturity point for each technology area where they are reacting.