The way we do business has changed dramatically in the last year. For the better part of the last decade, organisations have embarked on transformations to facilitate digital workflows, replacing manual processes with modern solutions that can be effective for anyone, anytime, anywhere. However, in 2020, the onset of the COVID-19 pandemic brought these digital transformations into the forefront. Leading companies in every industry are realising it’s no longer simply nice to replace outdated manual steps in a workflow, it’s mandatory to stay in business.
As the world leader in electronic signature, DocuSign studied the way modern organisations are using e-signature to solve the unique problems of today’s unpredictable business landscape and maintain business continuity. The information in this report is the result of several initiatives undertaken to study the usage of e-signature technology, including a quantitative survey, interviews with DocuSign customers and internal data about feature usage.