20 large companies assess the future of automation and digital transformation. Read and learn more.
HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation.
Participants included global and super-regional firms such as Bacardi, Ericsson, Nestle, Southwest, Spotify, and UniCredit. This customer point of view (POV) report highlights their responses to the pandemic and the evolution of their automation program priorities. These deep discussions are supplemented by a baseline survey of more than 600 enterprise leaders on their evolving priorities in the light of the pandemic.
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