Le secteur de l’assurance traverse un profond changement. En effet, si pendant près d’une décennie, les assureurs se servaient de la technologie pour faciliter leur business avec les assurés, les assureurs se concentrent désormais sur la facilitation des interactions avec les assurés. La technologie, sous toutes ses formes, façonne la patience et les attentes des consommateurs pour ce qui est de savoir quand et comment ils communiquent et font du business.
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