The acceleration of digital transformation in recent years means that cloud computing has trickled down to companies that face a far steeper learning curve than the early adopters. The pioneers who helped build the cloud were as instrumental in determining its best practices as the cloud providers themselves, but companies new to the cloud these days may find it more challenging.That’s why cloud providers have been evolving new models of support to meet their customers’ different needs. Google Cloud introduced its Customer Care portfolio in May 2021 and, although it continued to support customers subscribed to its legacy support services until their shutdown dates, all customers have since transitioned to the new offerings.
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