In this guide, learn how top-performing businesses are innovating with field service management to boost productivity and efficiency amid a challenging economy and increased customer expectations. The findings for field service from the “State of Service,” 5th Edition, underscore why empowering your mobile workforce with the right field service management solution is critical to generate revenue, cut operational costs, and build for the future.
Data in this guide is based on a subset of a double-blind survey conducted from May 6 to June 13, 2022, that generated 8,050 responses from customer service professionals across 36 countries. This subset includes 1,792 field-based mobile workers and 3,393 decision makers at organizations with field service operations. See the “State of Service” report for more methodology and respondent demographic details.
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