Virtual event bringing CX practitioners and industry experts to explore the latest best practices and CX trends, and to navigate attendees through common customer service traps and set them for becoming high-performing support organizations.
Join Zendesk’s senior leaders – CTO, Matthias Goehler & Prelini Udayan-Chiechi, SVP Global Digital & Regional Marketing as they discuss the latest CX trends and five top traps in customer service – and how to avoid them.
Hear directly from the Champions of CX, including industry leaders from the Institute of Customer Service, Bakker, Transcom among others and learn how top-performers are thriving and get actionable takeaways to unlock growth with customer service. And finally hear from a remarkable high-performer polar explorer – Ann Daniels, and enjoy good music from our very own Customer Success Leader, Darren Parker and his band – The Muggabees.
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