Read the 6-part smartpaper to understand the conversational AI landscape, 3 most common use cases and customer pain points, as well as real-world success stories from clients like Regions Financial Corp. Customer self-service used to be a source of frustration for consumers who often found themselves yelling
into their phones, “Just let me talk to a human!” But even experienced human agents have limitations compared to conversational AI. For instance, agents are expected to stay up to date on ever-changing product catalogs, which results in high attrition rates in call centers.
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