Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve
How To Use The Power Of Emotion To Create Superior CX
Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage. Is your contact centre up to the challenge? The new
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Smarter self-Service helps customers help themselves
Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and
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7 Trainable Soft Skills for Outstanding Agents
These aren’t just skills; they’re opportunities. No two contact center agents are the same. And neither are the soft skills they might need to develop. The good news? Behaviors, business
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The Manager’s Guide to Preventing Burnout (2022 Edition)
Burnout is a pervasive form of stress that is directly tied to work, and the instances of burnout are on the rise. Discover the 8 signs of burnout and learn
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Not all mental health benefits are created equal: the case for evidence-based care
Mental healthcare has become one of the hottest topics in the workplace. However, too many people still lack access to care. It’s not just about making any mental health care
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2022 State of Workforce Mental Health Report
Learn what 1,000+ employees and 250 employee benefits leaders had to say about mental health in the new world of work. The insights you need to reimagine workforce mental health
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The Economist Report: Mental Health at Work: From Promise to Practice
With more than 35% of workers experiencing depression and 70% reporting stress caused by the workplace*, employer-based mental health care is critical. This report by The Economist explores how businesses
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Indeed FutureWorks 2022
The journey to better work starts here. Join us October 12-13th for Indeed FutureWorks! You’ll be inspired by celebrity keynote Jason Sudeikis, C-suite leaders, and talent industry experts as they
How Software Driven Tools Help Officers Work More Effectively
Today’s powerful rugged handheld, tablet and mobile computing devices combined with innovative software applications, such as artificial intelligence and predictive analytics, are powerful tools that enable law enforcement officers to
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