By 2022 it is predicted that a digital commerce experience will be made up of over 30 integrated applications, and over 50% of the effort and cost in an e-commerce platform program will be spent on integrations with internal and external systems.

We surveyed decision-makers in e-commerce operations to determine what they are doing to achieve a connected digital commerce experience. This report offers insights into where companies focus their integration efforts to boost workflow automation and synchronize data and processes between applications.

  • Here’s what leading companies are saying:
  • 64% use multiple e-commerce platforms
  • 42% are using API-based commerce for scalability
  • 44% are integrating new technologies into existing production and supply systems


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