Despite the availability of all-in-one communications solutions, the majority of small and midsize businesses (SMBs) still rely on separate apps for calling, meetings, messaging, virtual events, webinars, contact center, and customer support. This leads to a variety of problems, including barriers to productivity, user frustration, high cost, and complex management requirements. SMBs can eliminate these challenges by adopting Unified Communications-as-a-Service (UCaaS) platforms that provide for integrated features, and that enable flexible adoption.
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