The 2022 Omnichannel Retail Report

The 2022 Omnichannel Retail Report

Consumers demand omnichannel delivery promises that balance cost and speed amid supply chain disruptions. Retailers struggle to strike the right balance.

The Covid-19 pandemic triggered massive supply and demand disruptions, from inventory delays to transportation and labor shortages.

The pandemic likewise changed how consumers shopped. They pivoted to eCommerce at record- breaking speeds and volumes. Now they want to buy and receive goods the way they want—whether that’s in-store or delivery.

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