The Operations Control Center (OCC), although invisible to passengers, manages several complex aspects of airline operations, such as the expensive fleet of modern and old aircraft, large number of crew members, detailed maintenance cycles, optimization of fuel burn, ATC communications, airport slots and so much more. This is enabled by a complex Information Technology (IT) system, which in many cases is so outdated that it would greatly disappoint a customer who believes he/she is flying with a ‘five star’ airline.
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