While a seamless journey is a basic traveler expectation, delivering on that expectation efficiently is an everyday challenge in airline operations. In today’s world, where disgruntled social media posts circulate faster than NOTAMs and operational deviations occur daily, the stakes have never
been higher. In the same way that technology enables travelers to instantly post about their likes and dislikes, real-time communication and visibility across airlines, airports, and ground handlers are the cornerstone to efficient and cost-effective operations. Of course, travelers also expect proactive communications and solutions should a disruption affect their plans
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