Delivering On The Promise of Digital Government: Hybrid Workforce

Delivering On The Promise of Digital Government: Hybrid Workforce

Constituents and employees expect digital interactions with government to be easy and convenient. Now more than ever, efficient management of customer support representatives – a limited and high-value resource in state and local organizations – is critical to address the surge in constituents’ seeking government services.

To help government IT leaders understand the power and the potential – and the pitfalls – of enabling anytime, anywhere services, Genesys partnered with Government Technology to discuss the critical aspects of successful digital government. Take a deep dive into the tools agencies can use to improve the contact center experience for employees and enable them to support constituents with empathetic service delivery.

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